Here are the steps a client can follow in case of grievance or feedback:
1. If you are not satisfied with our services and would like to lodge a complaint, we would request you to first talk to our representative / consultant from the Investment Advisers Department who is your point of contact. You can discuss it with him / her, and be rest assured that your complaint will be resolved on best efforts within 15 working days.You can follow the following escalation matrix for redressal of your complaint/ grievance:
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
| Customer Care | Sapna Nayak | 10, Deendayal Bhawan, Janpath, Bhubaneswar – 751003 | 7008416376 | info@mintboxadvisory.com | 10.00 AM to 6.00 PM |
| Head of Customer Care | Ajayanad Sahu | 10, Deendayal Bhawan, Janpath, Bhubaneswar – 751003 | 9820045085 | info@mintboxadvisory.com | 10.00 AM to 6.00 PM |
| Compliance Officer | Sarika A Sahoo | 10, Deendayal Bhawan, Janpath, Bhubaneswar – 751003 | 9777754317 | mintbox.advisory@gmail.com | 10.00 AM to 6.00 PM |
| CEO | Arun Kumar Sahoo | 10, Deendayal Bhawan, Janpath, Bhubaneswar – 751003 | 9861054317 | arun@mintboxadvisory.com | 10.00 AM to 6.00 PM |
| Principal Officer | Arun Kumar Sahoo | 10, Deendayal Bhawan, Janpath, Bhubaneswar – 751003 | 9861054317 | arun@mintboxadvisory.com | 10.00 AM to 6.00 PM |
2. You can also email or talk to the representative / grievance officer via telephone. The contact
no. is
a) Name: Mr Arun Kumar Sahoo
Email: IA@mintboxadvisory.com
Phone: +91 9861054317
3. We will try to resolve your complaint within 15 to 30 working days. The first step is for us to be clear about the nature of your complaint, and to identify what we can do to resolve the issue. When we have finished our investigations into your complaint we will be in touch to provide you with a full response to your complaint.
4. If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator
The Securities and Exchange Board of India (SEBI).
SEBI Eastern Regional Office (ERO):
The Regional Director,
L&T Chambers, 3rd Floor, 16 Camac Street,
Kolkata -700017, West Bengal
5. SEBI has launched a centralized web-based complaints redress system ‘SCORES’.
The link to the platform is https://scores.sebi.gov.in/
6. Pursuant to SEBI Master Circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/145 dated July 31, 2023, a common Online Dispute Resolution (‘ODR’) Portal has been established to harness online conciliation and online arbitration for the resolution of disputes arising in the Indian Securities Market
After exhausting all available options for resolution of the grievance, if you are still not satisfied with the outcome, you may initiate dispute resolution through the ODR Portal, only when such complaint/dispute is not under consideration by MintBox Advisory and SCORES platform or not pending before any arbitral process, court, tribunal, or consumer forum or are non-arbitrable in terms of Indian law.
The link to the platform is https://smartodr.in/
