Here are the steps a client can follow in case of grievance or feedback:
1. If you are not satisfied with our services and would like to lodge a complaint, we would request you to first talk to our representative / consultant from the Investment Advisers Department who is your point of contact. You can discuss it with him / her, and be rest assured that your complaint will be resolved on best efforts within 15 working days.
2. You can also email or talk to the representative / consultant via telephone. The contact no. is
a) Name: Mr Arun Kumar Sahoo
Email: IA@mintboxadvisory.com
Phone: +91 9861054317
3. We will try to resolve your complaint within 15 to 30 working days. The first step is for us to be clear about the nature of your complaint, and to identify what we can do to resolve the issue. When we have finished our investigations into your complaint we will be in touch to provide you with a full response to your complaint.
4. If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator
The Securities and Exchange Board of India (SEBI).
Nodal SEBI office:
IDCOL House,
Ashok Nagar, Unit – II,
Bhubaneswar – 751009, Odisha
5. SEBI has launched a centralized web-based complaints redress system ‘SCORES’.
The link to the platform is https://scores.gov.in/scores/complaintRegister.html
The link to the platform is https://smartodr.in/
